Terms & Conditions

ORDERS

All of the orders may be placed online at www.paolapacheco.com or by phone at (305) 907-7032. Orders will be confirmed via email. Please note that once an order has been placed, we are not able to modify or cancel your order. PAOLA PACHECO reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by PAOLA PACHECO.

All of our jewelry is custom made. All orders do not go into production without full advance payment by the customer. Orders take approximately 2-5 days to ship if the product is readily available and between 2-3 weeks if the product needs to be produced. Should you need your order before this time frame, it may be possible to rush your order for an additional fee. You can note your rush request in the comments section of the order. If this is possible, we will contact you with the additional cost and your credit card will be charged accordingly.

SHIPPING

Domestic shipping is available via USPS or UPS depending on your choice for shipment. PAOLA PACHECO is not responsible for the payment of any duties, taxes or other fees assessed to international shipments. PAOLA PACHECO is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. All orders over $500 require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. PAOLA PACHECO is not responsible for any lost packages, delayed delivery, or any other issues once your order is shipped. If your order is sent back to PAOLA PACHECO by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. PAOLA PACHECO does not accept shipping accounts provided by the customer.

PAYMENT OPTIONS

PAOLA PACHECO accepts payment via Visa, MasterCard and American Express at www.paolapachecho.com. We do not take Discover cards, checks or money orders. Full payment is due before any order is processed and produced.

CORRECTION OF ERRORS AND INACCURACIES

PAOLA PACHECO aims to present the most recent, accurate and reliable information on the website at all times. However, the information may contain typographical errors or inaccuracies and may not be complete or current. PAOLA PACHECO reserves the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). In the event a catalog product is listed at an incorrect price due to typographical error or systems error, PAOLA PACHECO shall have the right to refuse or cancel the orders placed for a product listed at the incorrect price,  whether or not the order has been confirmed and your credit card charged.

PAOLA PACHECO GIFT CARDS

  • PAOLA PACHECO gift cards may be treated the same as cash.
  • PAOLA PACHECO gift cards are not redeemable for cash, nor can they be returned for a cash refund.
  • PAOLA PACHECO gift cards are immediately redeemable once the recipient receives an e-mail notification (an email will be sent within one business day once the order is placed).
  • Sales tax is applicable on any merchandise purchased with a PAOLA PACHECO gift card.
  • Delivery to an incorrect but deliverable e-mail address is the sole responsibility of the purchaser.
  • Delivery to a non-existent e-mail address is the sole responsibility of the purchaser.
  • PAOLA PACHECO is not responsible for lost or stolen gift cards.

RETURN POLICY

PAOLA PACHECO proudly stands behind the design and production of all jewelry. If for any reason you are not satisfied with your purchase, you may return it within 10 days of the merchandise receipt for full credit, store credit or exchange. You can only return or exchange In Stock items. The item must be returned in new and unused condition, and in its original packaging to assure full credit. We cannot accept any item for return or exchange, which bears an indication that it was damaged or used. There are absolutely no returns or exchanges on custom made items. Please note that shipping costs will not be subject to refund. We recommend shipping returned merchandise via UPS or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. PAOLA PACHECO will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at PAOLA PACHECO’s sole discretion.

Send the return package to:

PAOLA PACHECO

Attn: Returns

ADDRESS: P.O. Box 140159
Miami, FL 33103

REPAIRS

Should you wish to make any alterations to your PAOLA PACHECO jewelry, or require a repair, please feel free to send us an email at hellopaola@paolapacheco.com. Please note the customer is responsible for the cost of the repair as well as the shipment, unless it is within 30 days of purchase and it has been determined  there is an issue with the product.

JEWELRY CARE

Jewelry is delicate and should be treated as such. Please make sure all of our jewelry products are adequately handled and stored in the jewelry box provided at the time of purchase to avoid damage to the piece and/or stones.

PROMOTIONS

Promotions offered by PAOLA PACHECO will state the time frame in which they can be used, along with any other limitations or excluded products. PAOLA PACHECO reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, PAOLA PACHECO has the right to cancel these orders and ban the use of any further promotion by the intended user.

SITE IMAGERY

PAOLA PACHECO provides images of each item on www.paolapacheco.com and intends to show as much detail as possible for each product and its descriptions. However, viewing images online has its disadvantages as the size and color of the images may vary across digital screens and mobile devices. Measurements of select pieces are provided to help visual size. PAOLA PACHECO is not responsible for any differences perceived between the actual product upon delivery and the image viewed in the Website.

MODIFICATIONS TO SERVICE/TERMINATION

PAOLA PACHECO reserves the right at any time to modify or discontinue the Service (or any part thereof). You agree that PAOLA PACHECO shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service. You acknowledge that PAOLA PACHECO reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by PAOLA PACHECO.

THIRD PARTY SITES:

From time to time, the website may contain links to other websites that are not owned, operated or controlled by PAOLA PACHECO. All such links are provided solely as a convenience to you. If you use these links, you will leave PAOLA PACHECO’s website. PAOLA PACHECO is not responsible for any content, materials, products, services or other information located on or accessible from any other web site. PAOLA PACHECO does not endorse, guarantee, or make any representations or warranties regarding any other web site, or any content, materials, products, services or other information located or accessible from such web sites, or any privacy policy or practices, or the results that you may obtain from using such web sites. If you decide to access any other website linked to or from the website, you do so entirely at your own risk.

USER INFORMATION

Other than personally identifiable information, which is subject to the Privacy Policy of the website, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communications you transmit or post to the web site or to a company representative in any manner (“User Communications”) are and will be considered non-confidential and nonproprietary. Submission of any User Communications shall be deemed an assignment thereof to PAOLA PACHECO. PAOLA PACHECO may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. PAOLA PACHECO is not obligated to monitor or review any User Communications. PAOLA PACHECO shall have no obligations to use, return, review, or respond to any User Communications.  PAOLA PACHECO will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. PAOLA PACHECO retains the right to remove any or all User Communications that includes any material it deems inappropriate or unacceptable.

TRADEMARKS:

The trademarks, trade names, and logos used or displayed on the web site are registered and unregistered trademarks, trade names, service marks and logos of PAOLA PACHECO. Nothing contained on the web site grants or should be construed as granting, by implication,  any license or right to use any trademarks, trade names, trade dress, service marks or logos of PAOLA PACHECO.

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service or the Site. You acknowledge that the Site and the Service contains copyrights, trademarks, service marks, or other intellectual property of PAOLA PACHECO. Unless specifically stated otherwise, PAOLA PACHECO owns the copyright to the Site, all images on the Site and on all jewelry designs as well as the rights in several trademarks. You agree not to infringe upon PAOLA PACHECO’s intellectual property rights in any manner.

DISCLAIMER OF WARRANTIES:

YOU EXPRESSLY UNDERSTAND AND AGREE THAT: YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. PAOLA PACHECO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. PAOLA PACHECO MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE SERVICE WILL BE ACCURATE OR RELIABLE, AND (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM PAOLA PACHECO OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.

LIMITATION OF LIABILITY:

YOU EXPRESSLY UNDERSTAND AND AGREE PAOLA PACHECO SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF ANY FUNDS, TANGIBLE OR INTANGIBLE, LOSS OF PROFITS, GOODWILL, USE, DATA OR ANY OTHER LOSSES RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE USE OR PARTICIPATION IN ANY THIRD PARTY PRODUCT OR SERVICE OR OTHER SITES; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY YOU MAY ACCESS THROUGH THE SERVICE; OR (iv) ANY OTHER MATTER RELATING TO THE SERVICE.

Exclusions/Limitations:

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability so some of the above limitations may not apply to you.

INDEMNITY:

You agree to release, indemnify, defend, and to hold PAOLA PACHECO and its subsidiaries, affiliates, officers, agents, or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs regarding your breach of the Terms and/or any claim or demand made by any third party due to or arising out of your use of the Site or Service or your violation or alleged violation of any rights of another.

AGE POLICY:

PAOLA PACHECO complies with the Children’s Online Privacy Act. Our Website  is not intended for persons under the age of eighteen (18). We do not knowingly collect information from such persons.

REVISIONS TO THESE TERMS AND CONDITIONS

PAOLA PACHECO may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page regularly to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at the web site. In the event of any conflict between these Terms and Conditions and any legal notices or terms located elsewhere on the web site, these Terms and Conditions will control.

GENERAL INFORMATION:

The Terms constitute the entire agreement between you and PAOLA PACHECO superseding any other agreements or understandings between you and PAOLA PACHECO. The Terms and the relationship between you and PAOLA PACHECO shall be governed by the laws of the State of Florida  and you agree to submit to the exclusive jurisdiction of the federal and state courts located in Miami, Florida. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. For questions regarding these Terms, please email us at hellopaola@paolapacheco.com.