Returns & Exchanges

PAOLA PACHECO proudly stands behind the design and production of all jewelry. If for any reason you are not satisfied with your purchase, you may return it within 5 days of the merchandise receipt for full credit, store credit or exchange. You can only return or exchange In Stock items. The item must be returned in new and unused condition, and in its original packaging to assure full credit. We cannot accept any item for return or exchange, which bears an indication that it was damaged or used. There are absolutely no returns or exchanges on custom made items. Please note that shipping costs will not be subject to refund. We recommend shipping returned merchandise via UPS or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. PAOLA PACHECO will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at PAOLA PACHECO’s sole discretion.

Send the return package to:

Attn: Returns
P.O. Box 140159
Miami, FL 33103